SWISS launches Starlink WiFi to elevate CX

SWISS is bringing Starlink-powered high-speed WiFi onboard, offering fast, reliable connectivity from gate to gate. The service will be free for Miles & More members and Travel ID users as the rollout expands across the fleet.

Summary:

SWISS is introducing high-speed Starlink internet onboard, with an Airbus A320neo becoming the first aircraft to offer the new connectivity service.
‘Lufthansa Group Wi-Fi powered by Starlink’ will provide fast, reliable internet from gate to gate, with passengers able to message, share photos and use online services throughout their journey.
The service will be free for Miles & More members and Travel ID users, with SWISS planning to roll out the technology across its entire fleet by the end of 2029.

SWISS is bringing new high-speed internet powered by Starlink onboard. It will provide fast and reliable internet bandwith above the clouds. A SWISS Airbus A320neo will be the first aircraft to feature the new service. SWISS is gradually introducing satellite-based internet connection onboard. The Starlink technology will provide travellers with fast and reliable internet throughout their journey, from gate to gate.

The internet service will be available free of charge for Miles & More members and Travel ID users, across all travel classes. Guests will be able to send messages, share photos and use a wide range of online services.

The offering is being introduced across the Lufthansa Group under the name ‘Lufthansa Group Wi-Fi powered by Starlink’. At SWISS, the first aircraft to be equipped with the new technology is an Airbus A320neo. Soon, SWISS will equip three aircraft from the Airbus A320 family with the new internet connectivity. The installation will then continue gradually across the fleet. By end of 2029, the entire SWISS fleet is expected to be equipped with the new technology.

The new internet service is another step in enhancing the travel experience for our guests. With ‘Lufthansa Group Wi‑Fi powered by Starlink’, connectivity will become even faster, more reliable and available across the entire SWISS fleet.

To ensure that everyone feels comfortable onboard, a few simple rules also apply when using the new internet connection. Guests watching videos or listening to audio content are kindly asked to use headphones and pay attention to crew announcements. Voice and video calls are not permitted as is broadcasting live content during the flight. Guests sharing photos, videos or other content from the aircraft should respect the privacy of other passengers and crew.