SME Week: SERNAC will develop various workshops and activities for entrepreneurs

Under the motto “With SMEs, Chile moves”this Tuesday starts a new edition of SME Weekorganized by the Ministry of Economy, Development and Tourismwhich will last until Friday, with the objective of making visible and recognizing the strategic impact of micro, small and medium-sized companies in the development of the country.

Let us remember, that Small and medium-sized businesses play a fundamental role in the economic and social development of Chile. They are a key source of employment, boost local economiespromote entrepreneurship and contribute to diversifying the supply of goods and services in the country.

From SERNAC, We recognize that strengthening SMEs also requires promoting transparent, responsible and trust-based consumer relationships. why Respecting the rights of consumers is not only a legal obligation, but also an opportunity to build sustainable business relationshipsstrengthen the reputation of businesses and build customer loyalty.

In this context, The National Consumer Service (SERNAC) will dictate various workshops nationwide designed to provide entrepreneurs with key tools and skills. The objective is twofold: optimize their relationship with consumers and enable them to demand their own rights from their supplier companies.

The activities begin with the Free online workshop “Boost your Entrepreneurship: Know your rights, fulfill your duties and grow your SME”whose registration is open and is aimed at female entrepreneurs, will delve into essential topics for the growth of their businesses.

Among the contents, the SME Statute (Law No. 20,416), he dual role of the MiPEhe differentiated regime as a supplierlos consumer rights and the use of Supplier Portalin addition to specialized courses for companies.

The activity is scheduled for this Wednesday the 14th at 4:00 p.m. and registrations are open.

At the same time, SERNAC through its Regional Directorates will develop around 40 activities from Arica to Magallanes within the framework of this milestone that seeks to show how the movement that Start an SME, expand, open new opportunities, and thus contribute to the growth of Chile.

Additionally, more than 380 activities from various institutionsamong them SERNAC, will be deployed throughout the week in the different regions of the country.

What is the SME Statute?

Law 20,416, known as the “SME Statute”establishes a series of rules to facilitate operation, start and closure of smaller companies.

One of these special regulations states that Micro and small businesses can act as if they were consumersin its relationships with its own suppliers, which implies that its rights are protected by some of the provisions of the Consumer Law.

In this context, MIPES have the right to have the suppliers who sell them products and services provide them with truthful and timely information, quality products and services.respect what is reported and respond in case of any problem.

The “SME Statute” also establishes that in the event that micro and small businesses have any problems when acquiring a good or contracting a service with another companycan exercise their rights established in the Consumer Law, reporting suppliers directly to the respective Local Police Court, and can even group together and exercise collective actions when they comply with the requirements established in the regulations.

Relationship between MIPES and consumers

The regulations of the Consumer Law in no case eliminate the responsibility of MIPES with consumers when they act as companies that deliver goods and services for them.

In this context, the MIPES, in their quality of companiesthey must deliver accurate and timely information to consumers, deliver quality products and serviceskeep your promises and respond to any breach that affects your customers.

Nevertheless, in the event that a MIPES commits any violation of the Consumer Lawthe regulations establish qualified mitigating circumstances in their favor, as well as the consideration of your economic capacity when determining the amount of the fine.

To strengthen knowledge and strict compliance with consumer rights, SERNAC is constantly carrying out information actions towards this type of companies, for example, through courses and workshops.

Consumer Guide: Consumer rights and duties

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Legislation and regulations: consumer law

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SME week, microenterprises, small companies, medium-sized companies, ministry of economy, sernac, national consumer service, workshop

SME week, microenterprises, small companies, medium-sized companies, ministry of economy, sernac, national consumer service, workshop

SME week, microenterprises, small companies, medium-sized companies, ministry of economy, sernac, national consumer service, workshop